Privacy Policy
HuanHuan ("HuanHuan", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). It covers huanhuan.com.au, app.huanhuan.com.au, social.huanhuan.com.au and docs.huanhuan.com.au.
1. Information we collect
- Account information — name, email address, phone number, and business details you provide when you register.
- Content you add — bookings, invoices, store listings, photos, messages, and other information you enter to run your business on HuanHuan.
- Usage data — pages visited, device and browser type, and general analytics collected automatically (for example via Google Analytics) to understand how the Service is used.
- Communications — messages you send us, such as support requests.
2. How we use your information
- To provide, operate, and improve the Service.
- To communicate with you about your account, updates, or support requests.
- To keep the Service secure and prevent misuse.
- To understand usage trends so we can make HuanHuan more useful.
3. Cookies and analytics
We use cookies and similar technologies, including Google Analytics, to keep you signed in and to understand how the Service is used. You can control cookies through your browser settings; disabling them may affect some features.
4. How we protect your data
We use reasonable technical and organisational measures — including encrypted connections and access controls — to protect your information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Sharing your information
We do not sell your personal information. We share it only with:
- service providers who help us run HuanHuan (for example hosting, email delivery, and analytics providers), under obligations to protect it;
- other users where you choose to share information as part of using the Service (for example, sharing a booking or invoice with a customer);
- authorities, where required by Australian law.
6. Data retention
We keep your information for as long as you have an account, or as needed to provide the Service, meet legal obligations, and resolve disputes. When it is no longer needed, we delete or de-identify it.
7. Your rights
You can ask us to access, correct, or delete your personal information, or ask questions about how it is handled, by emailing support@huanhuan.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Children's privacy
HuanHuan is intended for business owners and is not directed at children. We do not knowingly collect personal information from children under 16.
9. International transfers
Some of our service providers (such as hosting and analytics) may process data outside Australia. Where this happens, we take reasonable steps to ensure your information continues to be protected consistently with this Policy.
10. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date.
11. Contact us
Questions or requests about your privacy can be sent to support@huanhuan.au.